Refund policy

We have a 30-day return policy, which means you have 30 days to request a return from the date you received the item.

To be eligible for a return, the item must be in the same condition as you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you wish to request a return, you can contact us at hey@hellosmart.se. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without a return request being made first will not be accepted.

If you have any questions about returns, you can always contact us at hey@hellosmart.se.

 

Damages and Issues
Inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

 

Exceptions/Items without Return
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, purchase the new item separately.

 

14-Day Withdrawal Period in the EU
If goods are delivered within the EU, you have the right to cancel or return the order within 14 days, regardless of the conditions above, without any specific reason required. As with the above, the item must be in the same condition as you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

 

Refunds
We will notify you when we have received and inspected the return, and whether the refund has been approved or not. If the refund is approved, it will be automatically processed to the original payment method within 10 working days. Please note that it may take some time for the bank or credit card company to process the return so that it appears on your end.

If more than 15 working days have passed since we approved your return, please contact us at hey@hellosmart.se.