FAQ - Frequently Asked Questions

Got questions? We've got answers!

Here, you'll find quick help with common questions about our smart blinds, installation, compatibility, and more. Can't find what you're looking for? Don’t hesitate to contact our support team.

Order & Shipping

We begin manufacturing your roller blind as soon as we receive your order. Production typically takes 1–2 weeks. Once your blind is finished and shipped, delivery takes approximately 2–5 business days to reach you.

Track your order through our tracking page: https://17track.net/en

Yes, we ship internationally. Shipping costs vary depending on your location.

First, check your order through the tracking page. If you still experience issues, please contact our support team.

Our blinds work with popular systems such as Zigbee, Z-Wave, Matter over Thread, Google Home, Amazon Alexa, and Apple HomeKit.

You have a 14-day right of withdrawal from the date you receive the item. Returns are only accepted if the product is in its original condition. Please note that custom-made products are not covered by the right of withdrawal under the Distance Contracts Act.

Some models require a hub to integrate with your system, while others can connect directly via WiFi or built-in protocols like Zigbee.

We offer a detailed installation guide that will help you step by step. You can also book a consultation for personalized assistance.

We offer a 1-year warranty on all our products. The warranty covers manufacturing defects but does not include damages caused by user error.

Log in to your account, select the relevant order, and follow the instructions for the return. Contact us if you need further assistance.

Do you need more help?

If you have additional questions or need personal assistance, contact us through our contact page. We’re here to help you every step of the way.

  • Contact

    Do you have questions, concerns, or need help with your order? Visit our contact page to easily get in touch with us.

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  • Terms & Conditions

    Here you’ll find complete information about our terms and conditions as well as your rights as a customer. Visit our Terms & Conditions page for more details.

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  • Privacy & Cookies

    For complete information on how we handle your personal data and cookies, visit our Privacy & Cookies page.

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